Terms and conditions
LIABILITY FOR CONTENT
Rivanco takes great care in the design and maintenance of the site. However, Rivanco cannot guarantee the accuracy of the information contained on this site. The user must be aware that the information, in particular concerning the services and products offered for sale, may be modified without prior notice. Rivanco may not be held responsible for the content of this site or for the use that may be made of it. Nevertheless, Rivanco shall be liable for damages resulting from any malfunction, error or interruption in this web site.
TRADEMARKS AND TRADE NAMES
The names, logos and other signs used on this site, under the Rivanco logo and name, are trademarks and/or tradenames protected by law. Any use of them or similar signs is strictly prohibited without the prior and written agreement of Rivanco.
Intellectual Rights: All intellectual property rights (including but not limited to names, logos, information provided, data) and photographs relating to the Rivanco site belong to Rivanco. Any use of them, or of similar signs, is strictly prohibited without prior express written consent of Rivanco.
QUOTATIONS AND ORDERS
A request for a quotation made by a client to a supplier without subsequently sending him the order entitles the supplier to charge a lump sum of €25.00 for the cost of preparing the quotation. The handing over of a model or copy to a supplier with a request, without an explicit reservation, to supply a proof or a draft shall entail the obligation to entrust the supplier with the execution of the work or to compensate him for the costs incurred. All stipulations regarding the delivery period shall be considered as having been made on an indicative basis. The supplier's offers shall be without obligation and subject to sale or adequate stocks. They are subject to revision if wages or the prices of raw materials rise. The quotations are always drawn up without mention of possible charges and taxes, which are always borne by the client. In the case of composite price quotes, there is no obligation to deliver a part at a corresponding part of the price quoted for the whole.
TYPESETTING, PROOFS AND PRINTING ORDER
Unless expressly stipulated otherwise, the choice of typeface as well as the layout is left to the discretion of the supplier. The Client shall be entitled to receive advance printing proofs. These proofs, delivered in two copies for printing, shall be drawn by hand on ordinary paper. The same shall apply to additional proofs. The Client must clearly request a proof in writing no later than eight days after placing his order. The Client shall never be able to hold the supplier liable for any printing errors if there is no signed copy stating "approved for printing". In the absence of any notification from the Client within eight days of placing the order, it is assumed that the Client has automatically agreed and that, consequently, there can be no further disputes regarding the printing. Author's corrections resulting in changes, additions or omissions shall be charged for. The sending of the proof or of the order for printing, duly signed and dated, discharges the supplier of any responsibility in terms of errors or omissions established after printing. The proof provided for printing remains the property of the supplier and serves as evidence in the event of a dispute. Complaints concerning errors and mistakes that may not have been corrected on the proof provided for printing shall not be taken into consideration. In the event of a dispute, the corrections communicated orally will only be acknowledged if they have been confirmed in writing.
Except in the case of a prior agreement, the supplier is not obliged to conserve compositions, plates, designs, drawings, photographs, films, etc. If storage has been agreed, it shall give rise to a surcharge calculated in proportion to the importance of the auxiliary materials used, the duration of their capture and the additional work involved.
Since the delivery deadlines may be affected by the actions of third parties (suppliers or subcontractors) and by cases of chance or force majeure such as the impossibility of performance due to a general or partial strike or lockout at our facilities or those of our suppliers, disturbances, riots, accidents, breakdown of machinery, lack of means of transport or of material, epidemics, fire, etc., they cannot be considered as express commitments. Late delivery may not, unless otherwise stipulated, give rise to refusal or compensation. The agreed delivery deadlines shall be extended to the extent that the customer has failed to deliver the documents, manuscripts, drawings and models or to return the corrected proofs or the order to print. Such delay on the part of the customer may also constitute grounds for compensation on account of the unusability of auxiliary materials and equipment. The deadlines stipulated in the order shall not begin to run until the working day following the issue of the necessary documents. If the execution of an order, at the request of the principal, within a shorter period than the normal or foreseen period, causes extra costs and delays, these will be charged. If the client commits a breach of contract or cancels an order, even without having paid a deposit, it is contractually agreed that an amount equal to 50% of the value of the order shall be payable as general compensation. To be valid, any complaint must be made by registered mail and within eight days following delivery. If the client fails to take delivery, the period of eight days shall commence upon receipt of the dispatch note or any equivalent document. Failing this, from receipt of the invoice. If no complaint is received within this eight-day period, the customer shall be deemed to have accepted the delivered articles in full and in their entirety. The partial acceptance of the articles delivered shall also result in the acceptance of the whole; defects in part of the printed matter delivered shall not entitle the client to reject the entire batch. In the event of non-conformity of the delivery due to errors, poor finishing, etc., the supplier shall never be liable beyond the refund of the price of the non-conforming part of the purchase. Defects in the materials that were hidden from the supplier shall not be able to encumber his responsibility or give rise to a claim for damages.
MATERIALS OF THE PRINCIPAL RISK
The delivery shall take place at the supplier's premises. Freight and packaging costs shall be borne by the client. The goods shall travel at the client's risk. The clichés, designs, drawings, photos, films, etc. belonging to the client and which are not part of the delivery shall be returned to the client. belonging to the Client and held in the work houses (whether or not paid) remain there for the account and at the risk of the Client, who expressly discharges the supplier of all responsibility. The same applies to the works carried out and to the goods or deliveries intended for the Client. Unless previously agreed, the storage costs shall be charged as of the date notified to the Client. In the absence of payment on the agreed date, these works, deliveries, goods or other objects shall be retained as security for the amounts due.
PAYMENT - AUTHORITY
A down payment shall be made for each order; the same down payment shall be made when the order is made for printing. The invoice is payable in cash at the supplier's place of residence. Bills of exchange, cheques, mandates or receipts shall not entail renewal or derogation. Non-payment on the due date shall, ipso jure and without notice of default, incur interest at the rate of 20%. In the event of non-payment of an invoice within 15 days of the due date, additional compensation equal to 15% of the amount of the invoice with a minimum of € 25 shall be payable.
COMPLAINTS - RESPONSIBILITY
To be valid, any complaint must be made by registered mail and within the eight days following delivery. If the client fails to take delivery, the period of eight days shall commence upon receipt of the dispatch note or any equivalent document. Failing this, from receipt of the invoice. If no complaint is received within this eight-day period, the customer shall be deemed to have accepted the delivered articles in full and in their entirety. The partial acceptance of the articles delivered shall also result in the acceptance of the whole; defects in part of the printed matter delivered shall not entitle the client to reject the entire batch. In the event of non-conformity of the delivery due to errors, poor finishing, etc., the supplier shall never be liable beyond the refund of the price of the non-conforming part of the purchase. Defects in the materials that were hidden from the supplier shall not be able to incur his responsibility and shall not give rise to a claim for damages.